Refund policy
Last Updated: December 2025
This Refund Policy explains how returns, exchanges and refunds are handled when you purchase from Glevare (“we”, “us”, or “our”) at www.glevare.com (the “Site”). By placing an order, you agree to the terms outlined below.
1. Return Eligibility
Returns are accepted within 14 days of delivery. To qualify for a return, the item must:
- Be unused and unworn
- Be in original condition
- Include all tags and original packaging
- Be free of stains, odors, damage, or signs of wear
Items that do not meet these requirements may not be accepted for return.
If a return does not meet the conditions outlined in this policy, the item may be sent back to the customer at the customer’s expense.
Items showing signs of use, washing, alteration, or damage not caused by a manufacturing defect are not eligible for a refund.
2. Return Shipping
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- All approved returns must be shipped to our international returns facility using the instructions provided by our support team
- Please request approval before sending your return
Returns sent to any address other than the approved return address provided by our support team will not be eligible for processing.
We are not responsible for items sent to an incorrect or unauthorized address.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Underwear
- Swimwear
- Socks
- Gift cards (non-refundable)
Final sale items (non-returnable)
4. Damaged or Incorrect Items
If you receive a damaged or defective item, please contact us within 14 days of delivery at info@glevare.com with:
- Your order number
- Photos of the issue
- A brief description
Any defects or damages must be reported within this timeframe in order to be eligible for a replacement or refund.
5. Exchanges
We offer size exchanges for the same product if stock is available.
In certain cases, we may offer a size replacement without requiring the original item to be returned. In such cases, customers may keep the original item while receiving a replacement.
A small fee may apply to cover shipping, handling, and processing costs.
If the requested size or color is unavailable, you may choose a refund or store credit.
We reserve the right to determine eligibility for size replacements on a case-by-case basis.
6. Refund Process
Refunds are issued to the original payment method unless otherwise agreed.
If you prefer a refund instead of a size replacement, the item must be returned in accordance with our return conditions. Return shipping costs are the responsibility of the customer and are non-refundable.
Refunds cannot be processed before the returned items are received and inspected at our facility.
Once we receive and inspect the returned item, we will process the refund within 7 business days of approval. You will receive a confirmation email once your refund is completed.
7. How to Start a Return
To request a return or exchange, email info@glevare.com with:
- Full name
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
We will provide return instructions once your request is approved.
Approved returns must be shipped within 7 days and sent with a trackable shipping service.
Do not send items back to the sender’s address without authorization.
8. Order Cancellations
Orders may be canceled within 24 hours if they have not yet been processed. Once an order has been processed or shipped, cancellations are no longer possible.
We work with international fulfillment partners to process and ship orders, which may result in varying delivery times.
Once an order is in transit, it cannot be canceled. Customers may wait for delivery and then submit a return request in accordance with our return policy.
9. Lost or Missing Packages
If your order is lost, significantly delayed, or damaged during transit, please contact us as soon as possible so we can assist you in resolving the issue.
If your order is marked as "Delivered" but you have not received it, we recommend contacting the courier directly. We will also assist where possible to help resolve the issue.
10. Shipping and Transit Information
We work with international fulfillment partners to process and ship orders. Estimated delivery times may vary depending on destination.
If you wish to cancel an order that is already in transit, please inform us and provide the shipping confirmation so we can assist you once the item has been delivered and returned.
11. Contact Information
For questions about returns, refunds or exchanges:
Email: info@glevare.com
Website: www.glevare.com